Return Policy

Overview

Vult Dynamics stands behind the components we manufacture. Because our product line spans lithium battery packs, flight electronics, and airframes - each with different safety, shipping, and handling considerations - our return and exchange terms vary by product category, as described below.

This policy applies to components purchased directly from Vult Dynamics by purchase order. If you purchased through an authorized retailer, please also refer to that retailer’s return policy, which may apply in addition to the terms below.

Battery Packs - Non-Returnable, Defects Covered

• Because of the safety and shipping regulations that apply to lithium-ion battery products, Battery Pack orders are non-returnable and non-exchangeable once shipped, and cannot be returned for reasons such as buyer’s remorse, an incorrect configuration selected at order time, or a change in program requirements.
• Manufacturing defect: if a Battery Pack arrives with a verified factory defect, or fails within its intended service life due to a defect in materials or workmanship, we will make it right - at our discretion, by repair, replacement, or credit.

To start a defect claim, contact our sales team with your order/PO number, a description of the issue, and supporting photos or documentation so we can evaluate the claim.

Electronics & Frames - Returns & Exchanges, Case by Case

Electronics (flight controllers, ESCs, RF link hardware) and Frames may be returned or exchanged. Because reasons for return vary - fit, configuration, program changes, or defects - every request is reviewed and determined on an individual basis by our sales team.

To start a request, contact us with your order/PO number, the component(s) involved, and the reason for the request. We’ll work with you on the best resolution - whether that’s an exchange, credit, repair, or return - and will confirm any applicable shipping arrangements before you proceed.

Condition of Returned Products

Where a return or exchange is approved, products should be returned unused, undamaged, and in their original packaging where possible, along with any accessories or documentation included with the original shipment. Products that have been modified, damaged through misuse, or altered from their original configuration may not be eligible for return, or may be eligible for a reduced credit, at our discretion.

How to Start a Return, Exchange, or Defect Claim

Email sales@vultdynamics.com with your order or purchase order number, the product(s) involved, and a description of the issue or request. We’ll confirm next steps, including any return authorization, shipping instructions, and - where applicable - the resolution (repair, replacement, exchange, or credit).

Purchase Orders & Program Buyers

Purchase order sales are also subject to our Terms & Conditions. Where those terms and this Return Policy address the same subject, the more specific terms of this Return Policy govern for product returns and defect claims.

Changes to This Policy

We may update this Return Policy from time to time. The version in effect at the time your order is placed governs that order. The "Last updated" date above reflects the most recent revision.

Contact

Questions about a return, exchange, or defect claim can be directed to sales@vultdynamics.com or Vult Dynamics LLC, 500 W. 5th Street, Winston-Salem, NC 27101.